|
FAQs |
|
What is a Compatible cartridge? |
|
Compatible cartridges and supplies (also known as generic) are manufactured by third-party companies (companies other than the original maker of your equipment) which specialize in after-market products.
Compatible inkjet cartridges; laser, copier and fax toners are either 100% new or are remanufactured (rebuilt/refurbished from an original cartridge) with new parts and are backed with 100% guarantee.
All cartridges are specially engineered to meet the highest standards of quality, reliability and exceptional yields that meet or exceed your machine manufacturer's standards, and offer high-quality printing results.
The use of compatible replacement cartridges and supplies does not void Printer Warranty. |
|
Will I see a difference between new/OEM (Original Equipment Manufacturer) cartridge versus compatibles / remanufactured? |
|
NO, cartridges are remanufactured to OEM specifications. This means that quality, performance, and yield (page count) are equal to or better than OEM.
Before a cartridge is delivered, it undergoes a series of rigorous tests to ensure quality.
Remanufactured / compatible cartridges are virtually indistinguishable from OEM. |
|
What is remanufacturing? |
|
Remanufacturing is reusing and refilling ink and toner printer cartridges so they can be used again. Used cartridges are collected from consumers and businesses, and sorted by remanufacturers.
The cartridges are disassembled and cleaned, and any necessary replacement parts are added. High-quality toner or ink is added, and the cartridges are tested and packaged for distribution.
Remanufactured cartridges contain high-quality components, and give excellent printing results. More than 3 million companies around the world already rely on these quality products for their printing needs.
Our company doesn't just refill cartridges. Our remanufacturing process starts by completely disassembling the cartridge down to just the plastic case. Then we thoroughly clean the cartridge and replace old parts with brand new components that make the cartridge meet or exceed OEM (Original Equipment Manufacturer) Standards. We fill our cartridges with the maximum amount as well as the best toner suited for your printer, copier or fax. We then test every cartridge by printing several test pages in an actual printer and check for any image defects, odd sounds and overall quality.
When the cartridge passes our quality control department, it is then packaged air-tight assuring that you will get crisp, good-looking text with quality that shows page after page.
Remanufactured cartridges are an economical alternative to expensive new brand-name cartridges.
All cartridges are specially engineered to meet the highest standards of quality, reliability and exceptional yields (number of pages you can print /copy) that meet or exceed OEM standards, and offer high-quality printing results. |
|
What does OEM mean? |
|
OEM - Original Equipment Manufacturer. Example: Canon, Brother, HP, etc. - Genuine name brand. |
|
What happens if I experience a print quality issue? |
|
Visit our Troubleshooting section on this page for more information and help.
If a cartridge does not meet your expectations, simply notify us within 30 days of purchase and we will replace your cartridge, or we will simply refund your money upon receipt of the product. |
|
How do I know I am getting the same amount of toner from a Remanufactured cartridge compared to a new one? |
|
Toner type and quantity (in grams) is dependent upon printer / cartridge model.
Remanufacturers use precise toner dispensing systems called PerFil to accurately fill each cartridge with the OEM specified amount of toner.
Therefore, a remanufactured / compatible cartridge will yield the same as an OEM cartridge at industry standard 5% page coverage (standard business letter).
Peak performance can be achieved by adjusting the density setting and / or resolution on your printer. Also, sometimes our compatible/remanufactured cartridges have more ink in them than the original OEM, depending on the model. |
|
Does using Compatible/Remanufactured cartridges put your printer at risk? |
|
No, the use of non-OEM cartridges does not affect your equipment or its warranty.
It is actually against the law to threaten a customer that the manufacturer will void your warranty if you use someone else's cartridges in your printer. It is referred to as "product linking." For more information, google the term "Magnuson-Moss Act".
Most calls we receive about "cartridge problems" ultimately turn out to be printer maintenance or repair problems, or computer or networking issues and end up being nothing to do with the cartridge.
If you have trouble, try restarting your computer and turning off and on your printer as a first step. |
|
Do you deliver Worldwide? |
|
No. We currently deliver to the Continental USA only. |
|
How can I pay for my purchase? |
|
We accept all forms of payments which include Visa, Mastercard, American Express, and Discover credit cards, ECheck & Paypal.
If you are needing to pay a different way, please call toll free: 1-800-260-9809 M-F 8:00am - 4:00pm Central Daylight Time (CDT). |
|
When will my order ship out? |
|
We ship everything within 1 business day after payment is received.
You should receive an email with tracking number within 1 business day also.
If you use Hotmail or Yahoo Mail, etc., make sure to look into your spam folder. If you still can't find it, please call toll free: 1-800-260-9809 M-F 8:00am - 4:00pm Central Daylight Time (CDT). |
|
My printer's model does not show on the box, did I get the wrong toner? |
|
Most of the time not, unless we send you the wrong model of toner cartridge. Please check the model # of the ink to confirm.
The box of the toner cartridge only shows a sample of compatible printers, not all of the printers, since there are a large amount and not enough room to fit them all. |
